The Help Desk UI Kit in MockFlow is a collection of pre-designed components and templates tailored for building customer support and ticketing interfaces for mobile. It includes various UI elements such as navigation menus, buttons, chat interfaces, ticket management sections, and status indicators. This kit helps designers and developers quickly prototype and design help desk applications with a consistent and user-friendly interface.
Why Choose the MockFlow Help Desk UI Kit?
- Design Like a Pro – Build intuitive and efficient help desk interfaces with modern UI components tailored for support systems.
- Save Time – Drag, drop, and customize elements effortlessly to streamline your design workflow.
- Unmatched Flexibility – Fully editable components, from ticketing systems to chat interfaces, let you create the perfect support solution.
- Ready for Collaboration – Share wireframes seamlessly with teams, stakeholders, or clients for efficient feedback and iteration.
What is in the MockFlow Help Desk UI Kit?
The MockFlow Help Desk UI Kit is categorized into various sections to cover the entire spectrum of customer support and ticketing system design components.
Frames, Status Bar & Keypad
This category contains essential interface elements like the iPhone and Android device frames, status bar and keypad used in help desk applications. The status bar includes time, battery percentage, and network signals, ensuring an accurate mobile UI representation. The keypad section features a dial pad, emoji selector, and keyboard, allowing for easy communication between support agents and customers.
Navigation
With bottom nav bars, top action headers, and flexible menu layouts, the navigation components let you structure your app clearly and efficiently.
Whether you're wireframing a screen for managing support tickets, chatting with users, or checking agent dashboards, these navigation elements help users move seamlessly between sections. The components are styled to align with platform guidelines and customizable to match your app’s tone—be it professional, friendly, or minimalist.
From intuitive tab bars to clean top headers, this kit gives you everything you need to design user-friendly journeys within your support-focused mobile experience.
Buttons
Interaction is at the heart of any help desk app, and this category brings all the essential touch points into one place. From bold primary buttons for actions like “Submit Ticket” to subtle secondary buttons for options like “Cancel” or “Save as Draft,” you’ll find everything you need to guide users through key workflows.
The kit also includes tab menus and a variety of action-based buttons—ideal for filtering search results, switching between chat threads, or jumping to different app sections. Each button is designed with clarity and usability in mind, so your wireframes don’t just look good—they feel intuitive too.
Elements
This section brings together the key components that form the backbone of any help desk interface. Whether you're designing a full-fledged support dashboard or a compact mobile view, these essential elements help structure and streamline the ticketing workflow.
You'll find dashboard widgets to display ticket stats at a glance, search bars with built-in filters to help users quickly locate conversations, and chat bars for real-time interactions with customers. The kit also includes useful components like ticket summaries, confirmation messages, and even a log-out button to round off the user journey.
Together, these components make it easy to design a clear, organized system for managing customer queries—ensuring your wireframe covers the full support cycle, from first contact to resolution.
Badge
When managing a queue of support tickets, clarity is everything—and that’s exactly what these badges are built for. Whether you’re designing an inbox view or a detailed ticket screen, these badges bring visual structure and focus to your layout.
Page Sections
Think of this category as your blueprint toolbox—packed with the components that bring structure and flow to your help desk app. Whether you’re designing a home screen or a detailed interaction view, these elements help you lay out each section with clarity and consistency.
You’ll find notification panels to surface important updates, ticket lists for organizing support queries, and filter dropdowns to help users drill down into specific issues. There are also chat inbox lists and full chat screens to map out real-time conversations between agents and customers.
UI Screens
When time is tight or consistency is key, these pre-built UI screens are your go-to. Designed specifically for help desk workflows, this section offers templates that cover all the essentials—so you don’t have to start from a blank page.
From ticket menus and new ticket forms to detailed ticket views, chat inbox lists, and full chat history screens, everything’s laid out and ready to go. These screens not only speed up your wireframing process but also serve as a reference point for design consistency across your app.
Whether you’re prototyping a full support platform or just mocking up a few interactions, these templates help you move fast without missing a beat.
Get Started With MockFlow Help Desk UI Kit
Follow these steps to design your Help Desk app UI using the Help Desk UI Kit from MockFlow:
- Log in to your MockFlow account. (Sign up here if you are new to MockFlow)
- Create a new wireframe project, and in the elements section, choose' Add new UI Pack' and then search for the Help Desk UI Kit in the UI packs.
- Add the kit to your project.
- Drag and drop components directly into your wireframe.
- Modify colors, sizes, and alignments to fit your design needs.
- Adjust component properties to refine your wireframe layout.
